Burkinabae shall not grant refunds toward any completed purchases. Customer may exchange orders per the following terms:
Exchanges must be received by Burkinabae within 14-days following the date of delivery to Customer.
To complete exchange requests, customers must fill out the enclosed Exchange Form included in the delivery package, and ship returned items to the specified return address.
- Upon receipt of returned items, an email notification will be sent to customer notifying them that the exchange is being processed. If the exchange is exceeds the original purchase , the customer is responsible for paying the balance before the exchange item is returned. If the exchange item is less than the original purchase, the customer will receive a store credit which is valid for up to 180 days or 6 months from the return date.
- All exchanges must be processed within 180-days upon receipt and processing of exchange requests.
- Burkinabae is responsible for shipping exchange orders within 7-10 days, upon receipt of paid in full exchange orders, directly to customers. If Burkinabae fails to ship exchange items within a 15-day period, (excluding Sundays) following receipt of the exchange order, then and only then, Burkinabae will honor any customer refund requests.